Customer Service Shipping & Order Information

K2 Skate support

  • Need Help?

    Contact K2 Skate Directly
  • K2 Skate

    413 Pine Street 3rd Floor
    Seattle, WA 98101
  • K2 Skate Customer Service

    Phone: 866-302-9996
  • Hours of Operation

    8AM to 5PM PST
    (Monday-Friday)

THE FINE PRINT

ORDER PROCESSING

  • Orders placed before 10am PST Mon-Fri may ship same day, standard processing time is up to (3) business days.
  • No weekend deliveries are available.
  • K2 Skates is unable to ship to PO Boxes.
  • Unless specified otherwise, all orders are shipped using standard ground service (3-7 business days).
  • K2 Skates is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, K2 Skates will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

FREE GROUND SHIPPING

  • Applies to U.S Orders only.
  • Applies to all U.S. orders over $100

OUT-OF-STOCK ITEMS

K2 Skates products are currently available online through our website in the United States and Canada regions only.

K2 Skates makes every effort to keep items in stock. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified immediately that part, or all, of your order cannot be fulfilled.

If you live outside of the US and CA, please use our http://www.k2skates.com/en/stores/">K2 Skates Retailer Locator to find a shop carrying near you.

PARTIAL SHIPMENTS

If only part of your order is unavailable, the remaining items will be shipped to you. Your account will only be charged for the shipped items.

FUTURE AVAILABILITY

If you are interested in a specific out-of-stock item, continue to check the website periodically and/or contact "K2 Skates Customer Service to find out when the product will be made available.

CUSTOMERS OUTSIDE THE US

  • We do ship to US Military addresses through our US website, even if you are stationed internationally.
  • If you are outside the US, please make sure to select your appropriate Region from the bottom of this page to find out if our website offers online sales in your country.
  • If your country is not set up for online sales, please contact your local K2 Skate retailer to place your order.
  • Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery time.

SHIPPING RATES

Shipping rates are for orders purchased through k2skates.com. We offer free Ground Shipping on all orders over $100.

GROUND SHIPPING RATES
Order Total Shipping Charge
0-$24.99 $5.00
$25-$49.99 $7.00
$50.00-$99.99 $9.00
$100+ FREE